{O:SUBTOPCI:General Terms of Delivery}
Delivery prices provided on our website are based on location, dimensions and weight of the goods. Delivery charges are subject to VAT.
Goods can be delivered from Monday to Friday, between 08:00 and 17:00, exclusive of Bank Holidays. Delivery dates and times are provisional. Flooring Centre is not liable for any additional costs that might result from not delivering the goods on the promised date and time.
We are currently unable to accept orders that are billed or delivered to destinations outside of the United Kingdom.
The delivery vehicle is either lorry or van, so the delivery address should be accessible. In case of obstacles such as time or road restrictions, you should notify us in advance and discuss alternative delivery options. You or someone else who will be responsible for signing the delivery note, should be available on the day of the delivery to meet the driver.
Delivered goods cannot be left in garages, garden, porches or other location. Ensure that a person will be able to assist the delivery guy with the unloading.
Delivery of goods to residential and commercial premises is responsibility of the driver to designated address only. The driver is not obliged to off load the flooring goods inside premises due to Health & Safety reasons. Inability to comply with the above mentioned requirements might result in delivery cancellation. There is a return delivery charge of minimum £70.00 on failed first-time delivery added to the cost of the initial delivery.
Once the delivery has been received please be aware that you should:
- Check if all the goods on your order has been delivered, or there are missing items;
- Check if all the goods for damaged or opened items;
- Sign your Delivery Notice and return the driver.
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Damaged or Missing Goods on Delivery |
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Missing or damaged items should be reported immediately over the phone to Flooring Centre on
020 88309788 or described on the delivery note. Do Not Let The Driver Go before you had checked all the goods delivered. Failing to report missing or damaged items, might result in your inability to claim refund or replacement of items.
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Our Free Delivery Limitations |
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Our FREE DELIVERY is Special Offer, which applies to all orders within M25, Watford, St Albans, Harpended and Slough - please see full list of postocodes below or check with member of staff.
- Free delivery is applicable to all orders over £350 (excl. VAT). Free delivery cannot be offered in conjunctions with other offers/promotions.
- Delivery between £5 and £25 is applicable to orders under £300 (excl. VAT).
- Next Day Delivery is subject to stock availability.
- Free Delivery Postcodes - NW, N, HA, UB, W, SW, KT, TW, W, WC, E, EC, SE, BR, IG, DA, BR, RM, WD, HP, AL, SL.
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Hazardous Goods |
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Flammable or dangerous products can be delivered only by the company’s van within a 30 mile radius from the warehouse, which is based in London, NW2 7HW. For most of the hazardous products an alternative product is available, so consult the sales people or another option.