Not following the manufacturing guidelines for product use affects your guarantee. Lack of Damp Proof Membrane on ground floors, use of inappropriate underlay or wrong installation affects your guarantee.
All flooring products come with manufacturing guarantee, which varies between the different products. Consult our sales people for more information on the guarantee of a particular product given by the manufacturer.
Samples sent to customers are close representation of the products offered, however we do not guarantee that the sample gives full reflection of the wood flooring, since it is a natural product and no piece would be identical to another.
To the extent permitted by applicable law, we do not guarantee that the product descriptions, colours or other content available on the website are accurate, complete, reliable, current, or error-free. Although we aim to keep the content of our website up to date and accurate, the information including product descriptions at a particular time may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order policy.