Not following the manufacturer's guidelines for product use affects your guarantee. Lack of a Damp Proof Membrane on ground floors, use of inappropriate underlay, or incorrect installation can also affect your guarantee.
All flooring products come with a manufacturer's guarantee, which varies between different products. Consult our sales team for more information on the guarantee of a particular product given by the manufacturer.
Samples sent to customers are a close representation of the products offered. However, we do not guarantee that the sample gives a full reflection of the wood flooring, since it is a natural product and no piece will be identical to another.
To the extent permitted by applicable law, we do not guarantee that the product descriptions, colours or other content available on the website are accurate, complete, reliable, current, or error-free. Although we aim to keep the content of our website up to date and accurate, information — including product descriptions — at a particular time may not always reflect the product exactly as it is when you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order policy.